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This Privacy Policy applies to your use of our Site and, or application. Please note that wehave no control over how your data is collected, stored, or used by other websites whose links may be provided on our website and we advise you to check the privacy policies of any such websites before providing any data to them.

This PrivacyPolicy should tell you everything you need to know, but you can always contact usto find out more or to ask any questions using the details.


  • What is Personal Data?

Personal data is defined as any information relating to an identified or identifiable natural person (called a data subject) who can be directly or indirectly identified in particular by reference to an identifier such as name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

  • What Are My Rights?

As a data subject, you have the following rights, which we will always work to uphold:

a)           The right to be informed about our collection and use of your personal data. 

b)           The right to access the personal data we hold about you. Part 12 will tell you how to dothis.

c)           The rightto have your personal data rectified if any of your personal data held by us isinaccurate or incomplete. Please contact us using the details in Part 14 tofind out more.

d)           The rightto be forgotten, i.e., the right to ask us to delete or otherwise dispose ofany of your personal data that we have. Please contact us using the details inPart 14 to find out more.

e)           The right to restrict (i.e., prevent) the processing of your personal data.

f)            The right to object to us using your personal data for a particular purpose(s).

g)           The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details.

Further information about your rights can also be obtained from the Personal Data Protection Office.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Personal Data Protection Office.

  • What Data Do We Collect?

Depending upon your use of our Site and, or application, we may collect some or all of the following personal and non-personal data including but not limited to;-

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Payment information;
  • IP address;
  • Web browser type and version;
  • Operating system; referring site, your activity on Our Site, and the site you exit to;

We use the information you give to;

  1. Identify you
  2. Locate you
  3. Link you to an approved payment system 
  4. Communicate with you (share marketing communications on our products)
  5. Generally, improve your user experience.
  • How Do You Use My Personal Data?

We use your data for the necessary performance of a contract with you and because you have consented to the use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may also be used for the following purposes:

●       Providing and managing your Account;

●       Providing and managing your access to Our Site and, or application;

●       Personalizing and tailoring your experience on Our Site and, or application;

●       Supplying ourservicesto you. Your personal details are required in order for us to enter into a contract with you.

●       Personalizing and tailoring ourservices for you.

●       Communicating with you. This may include responding to emails or calls from you.

●       Supplying you with information that you have the option to opt-out at any time.

●       For purposes of “Know Your Customer” or Customer Due Diligence under the law.

We may also use your personal data for marketing purposes, which may include contacting you by email,telephone, text messageor any other means,with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. Wewill always work to fully protect your rights and comply with ourobligations under the law, and you will always have the opportunity to opt-out.


  • How Long Will You Keep My Personal Data?

We store data until it is no longer necessary to provide our services or until your account is deleted. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs in accordance with the law.

  • How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data to countries that have adequate data protection standards/laws or where you have consented to the processing or storing of personal data outside Uganda. We may in certain instances such as for analytics purposes or for the reasons share your data with external third parties, that may be based out of your jurisdiction. In any such case, we shall ensure any such data is transferred securely and following best practice in your jurisdiction.

  • Do You Share My Personal Data?

Wemay share your personal data with processors and other companies in our group and this may include subsidiaries, a holding company or any other entity that is a party to a merger and/or acquisition of an interest in INGCO UGANDA.

Wemay sometimes contract with the following data processors to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those parties may require access to some or all of your personal data that wehold.


If any of your personal data is required by a processor, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law. Without prejudice, you are advised to read the privacy policies of any processors we may contract.

By using the INGCO TOOLS UGANDA site/application, You (the User) give to Us (INGCO UGANDA) your consent to collect, use and process your data for the purposes and in the manner indicated herein.

  • How Can I Control My Personal Data?

We provide you with the ability to access, rectify, port and erase your data. To learn more, visit the settings on the App.

  • How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown. We do not charge for a subject access request but if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.